Chorus - Apalling Service

Re: Chorus - Appalling Service

Finally a result !

A chorus hit squad arrived back at our house this morning and restored service.

I am told that a cheque is in the post for the 7 or 8 weeks of no service.

I am firmly convinced that these forums played a major role in getting things moving !!

Kind regards,

Stuart

I have corus in for over 3 years now. I was having a problem with them about 2 years ago when they cut us off for no reason, the bill was paid up. When I phoned them to see what was going on I got the most rude and anoying women on the other end of the phone. She asked for my details. She asked for my name and account number, when I told her my name she told me I was not me. She would not believe I was the person whos name was on the account. After arguing with her for a few minutes she hung up on me, but just before she did she called me a stupid c**t. I phoned back about 10 minutes later, demanded to speak with a manager but I was only aloud to make a complaint, so I did just that but also told them that I was going to take legal action straight away. Within 5 minutes of me hanging up a Manager phoned me back. She appolagised to me on behalf of the company, gave me 3 months free cable and also told me that the women I was first speaking to was being fired for what she called me.

The only reason I have corus now is because of the appartment block I live in, the management commitee wont alow satalite dishes on the building.

We've just signed up with SKY and will be leaving Chorus as soon as we're connected. Over the years we've had issues with reception etc. and really resented the fact that we had to pay considerably more than NTL customers for the same basic cable package. So we switched to digital for the more stable reception and it was only an extra €2 for a good few extra channels. No major issues until they joined with NTL. Our digital BBC channels inc. the kiddie ones and MGM (it's the principle) are now unavailable and have been for the last 3 months. Hub rang up and they said that noone else had complained of that (as if that means we're lying??) but they'd look into it. About a week later we get home from work to find a note saying 'you weren't in when we called'. Noone even told us they'd send an engineer out. We could have told them we wouldn't be there, they must be wasting a fortune with these pointless callouts. Anyway, we'd decided that it wasn't worth staying with them anyway, especially since we were now paying €30.99 per month since the merger! So we're switching to Sky, getting almost the same channels with a few extra that we'd like for €26 per month, half price for the first 2 or 3 months and €15 credit and no installation or dish cost. Can't be any worse than what we're with and at least they're cheaper.