D
DeCouncillor
Guest
ooh, I'm so annoyed!!
I moved my van insurance policy over to Chill Insurance two weeks ago, away from AXA, whom I had been with for seven years. I paid the full amount over the phone and gave all of my details.
Chill sent me out my proposal form which I amended and initialled in a few places, as per their instructions. I changed "common law partner" to "Wife", but was told they have no dropdown menu on their system for "wife".
But the two main changes I made were:
1. I was down as an electrician, which I'm not. I had told chill that I sell/support/install computer and CCTV systems.
2. I had an operation in May.
When I saw "electrician and no other for the purposes of this insurance" as my occupation, I rang Chill immediately and they promised to ring me back the next day. They didn't. So I rang them again yesterday and told them they had put in an incorrect occupation, they said they would check it out and ring me back today, which they did.
My Chill.ie policy is actually with Aviva. I was told that to be put in as either "Computer Consultant" or "Engineer" I would have to pay an extra €70. They also said that I would have to get a letter from my consultant stating that I was safe to drive after my operation.
In the mean time they have postponed my policy with immediate effect. This means I cannot go out and do my work, I can't leave the house.
when I received my insurance policy it also had a copy of the proposal form, including the changes I had made, which seems to have been ignored by Chill.
It will take a week to get a letter from my consultant and I don't want to pay another €70. I was quoted a premium after giving my full details but now they want more!
So what do I do now? I can't drive. I need to visit my clients today.
Please, any suggestions?
I rang the Insurance Ombudsman, but no reply, they forward your call onto the Insurance federation, no reply, just voice mail.
I moved my van insurance policy over to Chill Insurance two weeks ago, away from AXA, whom I had been with for seven years. I paid the full amount over the phone and gave all of my details.
Chill sent me out my proposal form which I amended and initialled in a few places, as per their instructions. I changed "common law partner" to "Wife", but was told they have no dropdown menu on their system for "wife".
But the two main changes I made were:
1. I was down as an electrician, which I'm not. I had told chill that I sell/support/install computer and CCTV systems.
2. I had an operation in May.
When I saw "electrician and no other for the purposes of this insurance" as my occupation, I rang Chill immediately and they promised to ring me back the next day. They didn't. So I rang them again yesterday and told them they had put in an incorrect occupation, they said they would check it out and ring me back today, which they did.
My Chill.ie policy is actually with Aviva. I was told that to be put in as either "Computer Consultant" or "Engineer" I would have to pay an extra €70. They also said that I would have to get a letter from my consultant stating that I was safe to drive after my operation.
In the mean time they have postponed my policy with immediate effect. This means I cannot go out and do my work, I can't leave the house.
when I received my insurance policy it also had a copy of the proposal form, including the changes I had made, which seems to have been ignored by Chill.
It will take a week to get a letter from my consultant and I don't want to pay another €70. I was quoted a premium after giving my full details but now they want more!
So what do I do now? I can't drive. I need to visit my clients today.
Please, any suggestions?
I rang the Insurance Ombudsman, but no reply, they forward your call onto the Insurance federation, no reply, just voice mail.
