cheque cashed but for wrong amount

Hi I made a cheque out for amount X. It was cashed for amount y. Bank said they don't keep a copy of the cheque. Is there anything I can do?
cheque was made out to cash.

What was the difference between amount X and amount Y?
Any bank I have dealt with (AIB, UB and B of I) scan the back and front of all cheques. I have had occasion to request cheque copies from each of these banks from time to time and they have always been able to comply with my request.
Which bank is involved?

You are entitled to ask for the cheque to be returned to you. And you will see the amount from that.

Sometimes it's necessary for audit purposes.

Brendan

Your bank are incorrect in what they are saying to you. Assuming it is an Irish clearing bank, they are obliged to hold an image under the industry clearing rules for 6 years. Images are captured centrally, usually by a 3rd party supplier and not at the branch. Ask your branch to contact their clearing department for a copy, it will take a few days

Bear in mind that if you have been debited the wrong amount, likelihood is that the payee has been credited the wrong amount. That should not be your problem, tell your bank to put you right, it is up to them to secure the overpayment back from the payee and their bank if required.

You have no entitlement to get the actual cheque back and most banks destroy the cheques after 2-3 years. Solicitors do get their physical cheques back but that is due to their interpretation of various Solicitors Acts which require them to store a copy of their records and they deem cheques to be a record. Banks disagree with this and have challenged it. Legislation has recently been passed in the UK to formally remove this requirement from 2017 onwards, that will also apply to Northern Ireland and the Central Bank are considering similar legislation for here.

Any indication whether the bank paid out the wrong amount as entered on the check, or if the amount had been changed? Are we talking carelssness or fraud?

I found an error like this when doing a sole trader customer's accounts a few years ago. He got on to the bank and the error was resolved within 24 hours.

T McGibney said:

I found an error like this when doing a sole trader customer's accounts a few years ago. He got on to the bank and the error was resolved within 24 hours.

Click to expand...

Thanks to all. Bank resolved It. It was administrative error.