In other words, getting your deeds back off the bank are only part of what is required, as the customer will have to take the next step of registering the fact with the Land Registry that their mortgage has been repaid.
There is now an online\electronic system of registering discharges. This can only be registered by the lending bank. A protocol has been agreed with the Law Society for how these discharges will be handled when requested\instigated by solicitors. I expect that customers dealing direct will soon (or may already) be able to have the same facility from a lending bank by writing in and asking for it.
This only applies to titles registered in the Land Registry. ( I think - I will just double check)
http://www.landdirect.ie/eng/Practice_Directions/10a_eDischarges_2009_/#general
2. General
Rule 3 of the Land Registration Rules 2008 [S.I. 326 of 2008 | ] provides that authorised customers may apply in electronic form for cancellation of the entry of a charge.
Such application is lodged with the PRA through its web portal or such other electronic service delivery channel as may be authorised by the PRA.
A request to avail of an eDischarge must originate from the registered owner of the charge or its successor in title.
4. Processing of application
Each application is to be checked to ensure that applicant is the owner of the charge or its successor in title.
5. Fees
The fee payable for an eDischarge is Nil (item 2 of the Land Registration (Fees relating to discharges lodged by electronic means) Order 2009.
. I wrote to the building society enclosing a copy of the original contract and asked for the overcharged amount to be repaid and any interest due. Consequently they did pay it back but no apology.. can't have everything I suppose..
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