J
You're right, if they cannot see the difference between a genuine error and a scammer that is their loss. The point of power is always in the pocket.Write them a letter to the ceo/md and tell them you won't buy there any more. you might be surprised how they would react to losing a 10 year genuine customer legal rights or notbut Chapters have given me no reason to feel any loyalty to them despite having shopped there for the last 10 years.
I've resolved the situation by getting the books i want second-hand from abebooks.com for a fraction of the cost of buying in Chapters (25$ incl shipping for 3 books that would have cost 30-40 euro). I do normally try to support local traders, but Chapters have given me no reason to feel any loyalty to them despite having shopped there for the last 10 years.
This thread reminds me of the scene in Naked Camera when the wiseguy goes into Freebird Records at O'Connell Bridge and asks the guy behind the counter can he borrow a few CDs to "bring home & tape them". His reply "if I'm gonna start doing that I might as well jump into the Liffey, mate"
Ubi why are you straying from the issue in this thread to make a different argument? The OP is neither talking about a second hand book, nor looking for a refund never mind a "full no questions asked refund". I think she made a valid point but as most posters stated, legally Chapters are perfectly within their rights, but I still think it was a poor call on their part as it sounds like they have lost a customer because of it.The fact remains: secondhand book purchases/sales are a major element of Chapters' business. They would cannibalise this trade were they to freely offer full "no questions asked" refunds on books retuned without receipt.
Regardless of proof of purchase issue the store is simply not obliged to issue a refund unless there is something wrong with the purchased item.I don't see what the problem is, there is nothing to say you didn't steal the book (obviously you didn't) but the receipt is your proof that you didn't just take it out of the store and try to pull a fast one.
Ubi why are you straying from the issue in this thread to make a different argument? The OP is neither talking about a second hand book, nor looking for a refund never mind a "full no questions asked refund". I think she made a valid point but as most posters stated, legally Chapters are perfectly within their rights, but I still think it was a poor call on their part as it sounds like they have lost a customer because of it.
The fact remains: secondhand book purchases/sales are a major element of Chapters' business. They would cannibalise this trade were they to freely offer full "no questions asked" refunds or exchanges on books retuned without receipt.
What's the problem? They sell returns allegedly "mangled a bit" presumably at lower prices than the new/pristine item. Who cares? In fact even if they charged more who cares? If the punter is willing to pay then that's his/her prerogative.Well, having worked for Chapters in another life this doesn't surprise me..and not all of their books are second-hand either, they're returns to publishing houses that are bought cheap in bulk, mangled a bit by staff (under instructions I did it myself) and then doled out on the second hand shelves.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?