Brendan Burgess
Founder
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Astonishing. 18 months after I discovered that they were including renegotiated trackers in calculating the new business rate, they actually highlight the true rate without renegotiated trackers. Up to December 2014, they pretended that mortgage rates were lower than they actually were, by classifying renegotiated trackers as new business. From January 2015, they kept publishing and highlighting the misleading rate, but at least, they gave the true rate somewhere in the small print of their press release.
For the first time, they highlight the true rate and relegate their misleading rate to the small print.
For the first time, they highlight the true rate and relegate their misleading rate to the small print.
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