We got the same letter earlier in the year for our son. We resubmitted the form again but this time we got letters from everywhere - I mean everywhere. Occupational therapist, speach therapist, doctor, school teacher / principal and even one from our local councillior. We left no stone unturned and got approval back in April / May.
As well as submitting the forms and documents again we phoned on a daily basis to see if there was any update, where was the application now, who's desk was it on waiting for approval - but all in courteous and polite way but at the same time letting them know that we were not going to be refused again.
Best of luck.