I found the links below on another website and it does not look good for UK and they have now in Ireland, it seems that one big company will have control of almost everything and I expect that they will use their powers to the max.
Lots of council are using them in the UK for their call centres and it appears from what I have read....when people phone up they are now transferred to capita services.
[broken link removed][broken link removed]Capita appointed as servicer to NAMA in Ireland
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UK stroy: Catherine Smyth sheds light on the relationship between local authorities, the company that collects their revenues – and the bailiffs they use to chase bills
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UK Story: DVLA awards Capita 5 year contract
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BBC appoints Capita to deliver TV Licensing collection