Cannot get a mortgage statement from Pepper

W

Whazzuupp

Registered User
Messages
21
Anyone know if its a regulation to get a statement yearly for your mortgage. Got mixed to pepper January last year rang them up three weeks ago to get one and still waiting.
 
Whazzuupp said:
Anyone know if its a regulation to get a statement yearly for your mortgage.
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Yes, annually.
Whazzuupp said:
Got mixed to pepper January last year
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What does this mean?
Whazzuupp said:
rang them up three weeks ago to get one and still waiting.
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Could still be early days by banks' standards.
Maybe call them again to check on what's happening?
Be aware that it looks like they'll charge for an on-demand statement:

Pepper Money new Commercial Property Finance talk to us today.

Commercial Property Finance, We offer a range of finance amounts from €250,000 to a max loan of €7,500,000. Find out more talk to us today 1890 86 66 26.
www.peppermoney.ie
 
Sorry it was meant to say I got moved to pepper last January. Will give them a buzz in the morning again cheers
 
I had to keep requesting one finally got one last year. I hadn’t had one since 2019. Still waiting for last years
 
I’m after making at least 8 calls since Jan to request 2022 and 2023 statements so I can claim mortgage relief . I’ve been told on the phone that “Your statements were sent this morning” and “I’m sending your statement in the post today” on more than one occasion. It’s beyond a joke at this stage as I’m basically been lied to on the phone . I’d be interested to know if anyone has had a similar experience.
 
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Hello,

I seem to recall issues, in previous years.

This thread has reminded me that I need to chase up documentation, to support a claim for relief on mortgage interest... so, thank you!
 
For those with access to their mortgage, via Pepper's online service - you can request statements and intetest certs, via their online message service.
 
I got moved (sold) to pepper 2 years ago, I asked why I didn’t get an annual statement after the first year and they said, “We are not a bank, and we don’t give statements” out of the blue a year later I got a statement in may for the previous 9 months…It don’t make sense….but I find them very difficult to deal with when I phone them.
 
I was waiting months on statements from Pepper and eventually when I did receive them they were wrong-couldn’t make them out! Mistakes debited and credited! And yes lied to also on a few occasions!! Absolutely beyond a joke!!
 
Need to complain to the Central Bank - if they get enough grief, they'll act!
 
MrEarl said:
Need to complain to the Central Bank - if they get enough grief, they'll act!
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Central bank do nothing- no power!! What you need to do is record them telling you lies and tell them you’re recording them!!!
 
MrEarl said:
For those with access to their mortgage, via Pepper's online service - you can request statements and intetest certs, via their online message service.
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Ha, one of my many times on the phone to pepper, they told me that these messages arent received by them, basically they disappear into the ether!
 
SN9 said:
Ha, one of my many times on the phone to pepper, they told me that these messages arent received by them, basically they disappear into the ether!
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That's disgraceful, if true...

As of today, no sign of my documentation, btw
 
Got moved to pepper from start in January 2022 and have not received an annual mortgage statement since. Start were excellent sent them out every year without requesting them but pepper just empty promises bar once an interim statement which is no use for switching purposes. This week i received a letter to say they are putting the interest rate up by 1.25% to 4.25% supposedly because of ecb changes it's not much as mortgage now less than 80k but concerned it could be one of many increases - mortgage is in credit and haven't been in arrears for several years. Would a solicitors letter work for getting official statements is there legislation that I could quote?
 
Hi Daenis

Send the correspondence to the Central Bank.

Address it to the Governor who claimed that up to 52,000 could switch from vulture funds but he implied that they couldn't be bothered.

As this is a barrier to switching they should be interested.

They won't reply to you other than to acknowledge it, but they will investigate the system generally.

Brendan
 
We took our original mortgage out with Start in 2007, fell into arrears following the crash when interest went up to 10.9%. Interest eventually went back down to 6.9%. 2017 start pressured us into making an arrangement or they were going to seek repossession even though arrears were minimal 1.5 months - the house was out of negative equity then - arrears were cleared and arrangement was for 13 years 3% variable and fixed repayment which start kept to and pepper have up to now. With only 6 years remaining now and in credit the only explanation is that pepper want to make something on it. The extra 1.25% I can afford if it climbs higher then I might have a problem.
 
Daenis said:
With only 6 years remaining now and in credit the only explanation is that pepper want to make something on it.
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Daenis said:
This week i received a letter to say they are putting the interest rate up by 1.25% to 4.25%
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You took out a sub-prime loan.
You went into arrears.
They gave you a rate of 3% for the last 7 years.
They are now charging you 4.25%

The recent increase is just back to market rates.

You might be able to switch, but I doubt you would get a much lower rate.

Having said that, if they push the rates up further and you go into arrears, you won't be able to switch, so maybe switching is a good idea.

Get a copy of your credit rating. I suspect it will show your mortgage as restructured which would be a further barrier to switching.

Brendan
 
Waiting months on statements from Pepper last year and kept phoning and being lied to like yourself and eventually got them and they were wrong! And had to wait again for a spell! You couldn’t make up this stuff! Unreal!!!
 
Phillo said:
Waiting months on statements from Pepper last year and kept phoning and being lied to like yourself and eventually got them and they were wrong! And had to wait again for a spell! You couldn’t make up this stuff! Unreal!!!
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I finally got everything in full in early May I told them that I was recording the calls and i began each call with every date I had previously called . It’s really poor customer service unfortunately I’m stuck with them for another few yrs and they know this .
 
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