Aer Lingus cancelled a 6 am flight to Pisa for my wife and self on Friday May 20th. Reason was a union disruption at Pisa airport. About 12 hours notice given to me.
Arrived at airport in good time , but told flight confirmed cancelled. Checked at Aer Lingus desk, no acceptable alternative offered me. Could have gone to Naples or Rome , both a considerable distance from where I wanted to go, and long delays possible, on trying onward travel by rail . Wife and I wanted to go to a wedding in Tuscany on the 21st.
Decided no point in travelling, so cancelled return journey, and applied for a refund of total fare paid. Initial email today " as you purchased a Saver fare and your flights continued to operate , you would not be entitled to cancel and claim a voucher "
Replied saying We were at Airport ready for travel , but flight cancelled by Aer Lingus. No reasonable alternative offered to get us to wedding in time , so return trip cancelled by us.
Awaiting further reply to this.
Will be grateful for any comments ( especially if similar has happened to any other AAM contributors. )
I have a copy of the EC 261/2004 regulations , which seems to be pretty much in my favor.
At present I intend to quote the EC regulations first, if this fails consult my Solicitor , and if all else fails try telling my tale of woe to Uncle Joe. !
In the meantime thanks to anyone who can offer me any advice. Nodo
Arrived at airport in good time , but told flight confirmed cancelled. Checked at Aer Lingus desk, no acceptable alternative offered me. Could have gone to Naples or Rome , both a considerable distance from where I wanted to go, and long delays possible, on trying onward travel by rail . Wife and I wanted to go to a wedding in Tuscany on the 21st.
Decided no point in travelling, so cancelled return journey, and applied for a refund of total fare paid. Initial email today " as you purchased a Saver fare and your flights continued to operate , you would not be entitled to cancel and claim a voucher "
Replied saying We were at Airport ready for travel , but flight cancelled by Aer Lingus. No reasonable alternative offered to get us to wedding in time , so return trip cancelled by us.
Awaiting further reply to this.
Will be grateful for any comments ( especially if similar has happened to any other AAM contributors. )
I have a copy of the EC 261/2004 regulations , which seems to be pretty much in my favor.
At present I intend to quote the EC regulations first, if this fails consult my Solicitor , and if all else fails try telling my tale of woe to Uncle Joe. !
In the meantime thanks to anyone who can offer me any advice. Nodo