Hi
I am looking for some help / advise. It’s my first time so I might be a bit rambling, please excuse me.
Like numerous other people in the country we are under financial pressure. But we have managed to keep our heads above water by a lot of financial juggling, robbing Peter-to-pay-Paul etc. My husband is a carpenter and made the decision to move to London to get work last April. Me & our 3 year old moved out of the family home & rented a little closer to my family.
My husband missed two mortgage payments, and because it took over 3 months to rent out our own house it took until the end of Aug to get up-to-date. We were paying a mortgage, rent on a new house & my husband was paying for boarding so it took longer than we thought.
Anyway, by the end of Aug we were one payment behind and a tenant had moved in. We came to an agreement with PTSB that we would repay the one missing payment over four months, starting on Sept 17th with each payment being €174.29. The total arrears amount was just under €700. I have a letter from PTSB dated 10/09/2012 confirming these details.
There was a delay in the tenant paying rent for Sept, the usual teething problems. PTSB had set up the SO for October and not September so the tenant went off to get it fixed.
I rang PTSB on the 17th & explained the problem. They said fine, thanks for letting us know, we will keep that in our notes. And I paid the first €174.29 repayment.
I asked the man in Collections if the automatic SO could pick up when the tenant would lodge the rent & then apply for the Sept repayment. He said yes and so I said fine & confirmed that the next payment in the repayment plan would be 17th of Oct. Turns out that the tenant had lodged the rent that morning & PTSB had taken the mortgage payment so on the morning of 18/09/2012 we were just over €500 in arrears. Great.
My husband transferred his meagre wages (he earns £100 a day on-site in London) via CurrencyFair into our current account yesterday, it was £350 which converted to €439. This morning PTSB took €545 from that current account, leaving it overdrawn, to clear the arrears amount on the mortgage.
When I rang to say that there had been a mistake, that the outstanding arrears was to be repaid on an agreed repayment plan & could they reverse the transaction PTSB refused. They claim that because I enquired during the phone call on 17/09/2012 about the automatic SO that I was aware of the process & had agreed to it.
Are they right? As far as I am concerned I am on an agreed repayment plan with PTSB and that they have taken my money without my knowledge and more importantly without my consent. Am I right or am I just wasting my time?
Normally I wouldn’t mind but that €400 was the final amount required to pay for our 4th & final attempt at IVF. We have a bill of €4450 due on 04/10/2012 and that €400 was the final bit. It took a lot of saving, going without & a little help from my mother to get this money together. Due to our age & our finances it is definitely our final attempt. And that is why I am so angry & upset. That & the injections that I am currently doing!
And to make matters worse PTSB have left our account overdrawn as a result of this transaction & I won’t get paid until next Tues so have no way to bring it up to date. So I will get charged interest on this.
I intend to write a letter of complaint to PTSB – am I just ****ing against the wall? Should I just suck it up & go concentrate on more important things in my life?
I am looking for some help / advise. It’s my first time so I might be a bit rambling, please excuse me.
Like numerous other people in the country we are under financial pressure. But we have managed to keep our heads above water by a lot of financial juggling, robbing Peter-to-pay-Paul etc. My husband is a carpenter and made the decision to move to London to get work last April. Me & our 3 year old moved out of the family home & rented a little closer to my family.
My husband missed two mortgage payments, and because it took over 3 months to rent out our own house it took until the end of Aug to get up-to-date. We were paying a mortgage, rent on a new house & my husband was paying for boarding so it took longer than we thought.
Anyway, by the end of Aug we were one payment behind and a tenant had moved in. We came to an agreement with PTSB that we would repay the one missing payment over four months, starting on Sept 17th with each payment being €174.29. The total arrears amount was just under €700. I have a letter from PTSB dated 10/09/2012 confirming these details.
There was a delay in the tenant paying rent for Sept, the usual teething problems. PTSB had set up the SO for October and not September so the tenant went off to get it fixed.
I rang PTSB on the 17th & explained the problem. They said fine, thanks for letting us know, we will keep that in our notes. And I paid the first €174.29 repayment.
I asked the man in Collections if the automatic SO could pick up when the tenant would lodge the rent & then apply for the Sept repayment. He said yes and so I said fine & confirmed that the next payment in the repayment plan would be 17th of Oct. Turns out that the tenant had lodged the rent that morning & PTSB had taken the mortgage payment so on the morning of 18/09/2012 we were just over €500 in arrears. Great.
My husband transferred his meagre wages (he earns £100 a day on-site in London) via CurrencyFair into our current account yesterday, it was £350 which converted to €439. This morning PTSB took €545 from that current account, leaving it overdrawn, to clear the arrears amount on the mortgage.
When I rang to say that there had been a mistake, that the outstanding arrears was to be repaid on an agreed repayment plan & could they reverse the transaction PTSB refused. They claim that because I enquired during the phone call on 17/09/2012 about the automatic SO that I was aware of the process & had agreed to it.
Are they right? As far as I am concerned I am on an agreed repayment plan with PTSB and that they have taken my money without my knowledge and more importantly without my consent. Am I right or am I just wasting my time?
Normally I wouldn’t mind but that €400 was the final amount required to pay for our 4th & final attempt at IVF. We have a bill of €4450 due on 04/10/2012 and that €400 was the final bit. It took a lot of saving, going without & a little help from my mother to get this money together. Due to our age & our finances it is definitely our final attempt. And that is why I am so angry & upset. That & the injections that I am currently doing!
And to make matters worse PTSB have left our account overdrawn as a result of this transaction & I won’t get paid until next Tues so have no way to bring it up to date. So I will get charged interest on this.
I intend to write a letter of complaint to PTSB – am I just ****ing against the wall? Should I just suck it up & go concentrate on more important things in my life?