Hi all,
I recently had someone in to clean my sofas. I gave a clear description of what material the sofas were made of via email, and discussed it on the phone, so he would know what he was working with in advance.
When he arrived, he started wet cleaning one of the sofas, with a machine, then stopped, as there was huge dark staining on the material.
He then stated he was not happy to continue, as the result was looking very bad. I also said I was not happy for him to continue, as I felt he was potentially damaging the material.
He had neither checked the composition of the material, nor did a patch test before he started working.
When I commented on this, he replied 'everyone makes mistakes', and asked me if I had ever made an error.
He then rang a few people for advise, saying he was obliging me as much as he could.
On looking at his website, there is no number except for a mobile number.
The sofa (although wet where he tried to wash it, does not appear to have any long term damage).
This man apparently is from a family business, with years of experience.
Judging from today, it really did not appear that he knew what he was doing.
In addition, after I said I didn't want him touching my other sofa, he offered to leave me a 'solvent solution' to use on it myself.
His suggestion was to put it into a container, and then I could use it.
I am no expert, but most of these cleaning solvents are toxic, and possibly carcinogenic, so this would have seemed like a very dangerous thing to do.
I can't ring the office to complain, because the only number available seems to be his mobile.
The company is XXXXXX
Has anyone else used them, or had similar problems?
Nicola
I recently had someone in to clean my sofas. I gave a clear description of what material the sofas were made of via email, and discussed it on the phone, so he would know what he was working with in advance.
When he arrived, he started wet cleaning one of the sofas, with a machine, then stopped, as there was huge dark staining on the material.
He then stated he was not happy to continue, as the result was looking very bad. I also said I was not happy for him to continue, as I felt he was potentially damaging the material.
He had neither checked the composition of the material, nor did a patch test before he started working.
When I commented on this, he replied 'everyone makes mistakes', and asked me if I had ever made an error.
He then rang a few people for advise, saying he was obliging me as much as he could.
On looking at his website, there is no number except for a mobile number.
The sofa (although wet where he tried to wash it, does not appear to have any long term damage).
This man apparently is from a family business, with years of experience.
Judging from today, it really did not appear that he knew what he was doing.
In addition, after I said I didn't want him touching my other sofa, he offered to leave me a 'solvent solution' to use on it myself.
His suggestion was to put it into a container, and then I could use it.
I am no expert, but most of these cleaning solvents are toxic, and possibly carcinogenic, so this would have seemed like a very dangerous thing to do.
I can't ring the office to complain, because the only number available seems to be his mobile.
The company is XXXXXX
Has anyone else used them, or had similar problems?
Nicola
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