The business account is a limited company. I just think it is out of order without any notification. I have all my dd's timed and running like clockwork due to a tight budget, and was very angry to see them just go in and take the money. It could have resulted in missed dd's, bounced cheques etc.
This was mentioned on the afternoon show a few days ago, and the advisor said they are not entitled to go in unless it was several payments, and several communications with the customer, and in addition there was sufficient funds so not to result in dd's missed and living costs.
I think I will contact the bank and ask who authorised this transaction, as we didnt. I was going to make good on the loan account once I realised on receipt of the bank statement but this had already been done.
If this is their policy, I will be moving my personal account.
Thanks for the advice.
Kind REgards
Caz