Bunq decreases "old money" rate (2.16%) & Increases "new money" rate (3.36%)

I appreciated the email as even though I keep track of my savings I couldn't be sure what the max balance had been.

Overall, this feels a bit like a deposit product designed by committee, and not a good committee either.

It's just too complicated for no real benefit in terms of return on your money. At the end of the day there's better rates with simpler terms available elsewhere.
 
A rational person would move their money elsewhere.
 
This hits the nail on the head. The issue isn't privacy as they are only telling you what you already know (your prior bank balance). Rather it is a security issue, putting sensitive financial information in a plain text unsecured (and unrequested) e-mail which is then subject to all the well known vulnerabilities and exploits that email lends itself to.

I've responded to their marketing e-mail with a complaint advising them that including details of my account balance in an unsecured plain text e-mail is creating a vulnerability, that this was done without my permission, that they will be held liable for any consequences and that under no circumstances are they to do this again.
 
I registered yesterday, but their security software has given me such an annoying runaround today that I've already closed my account - for good!
I expect my online bank to work for me, not the other way round!
 
Shitty move by them for existing customers. I Kovex the bulk of the funds I had with them to N26 earlier this year so the account will be getting worse for me with the little I have left there so will move it elsewhere.

I’ll leave the account open as an option in the future but it certainly leaves a bad taste in the mouth.
 
Bradipo said:
Agree, not sure what is their strategy but I assume they have done their research, despite N26 offering 4% with metal and trade republic offering 3.75%
Disappointed
Click to expand...
Weekly payout plus they are not a intermediary is a plus I guess
 
Their Jan-June 2025 balance sheet gonna look bad isn’t it with people reducing their balance to top up from July onwards
 
Does anyone know if non-residents are due Box 3 dutch savings tax if they investment more than 57k ? - tempting for old customers to add more funds but what if you go over 57k in savings assets in the Netherlands
 

Per my post I submitted a formal complaint to BUNQ re their marketing e-mail containing prior account balance and requested a formal response. Their initial reply said that they would investigate and respond but that it could take six weeks. Lo and behold, the response arrived after six weeks and one day. They accepted my point and undertook not to repeat this. The following is their response in full:

 
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