BT Customer Care

P

PadraigL

Registered User
Messages
30
I have been trying to post an e-mail to BT customer care for the last 2 days but the mail is bouncing back with the following

Delivery to the following recipient failed permanently:
customer.care@bt.ie
Technical details of permanent failure:
PERM_FAILURE: DNS Error: Domain name not found

Of course I have spent the last day trying to ring customer care at 1904 without any joy. Even tried the sales number.

Dredful customer care......
 

That ain't their domain name. (Two letter ie domains are not allowed- http://www.hostingireland.ie/ie-domain-registration.php )

http://www.btireland.ie/
 
01 4327158 or 01 4327223
if its about billing we've all been there
 
The email address is customer.care@btireland.ie

Ive had a reply from that address in the last 2 weeks.

When ringing leave your number with their Q buster system. It does work, and you will get a call back. I think Ive never waited more then an hour for a call back.

 
Thanks guys. It is about billing.

Their Q buster system is not working for me at the moment although it worked about 2 weeks ago. I have been trying it for the last 2 days.
I will try the local numbers.
It feels like my phone number is black listed.

Yea!!! customer.care@btireland.ie has worked. Their web site suggests @bt.ie which has worked for me a while back on a different issue.
Don't expect a reply though except for the automated mail.
 
I just checked the mail thread i had with them. I sent my inital query to them on sept 20th and got first reply from an agent who dealt with my query on oct 6th.
 
Sorry for the later reply....

DrMoriarty, thanks for that e-mail address for Ronelle Tibaldi. After much trial and tribulation with customer service reps (who were friendly and tried to sort the problem, with no joy, which can get very confusing), she responded quickly and was very honost in her dealings with me.
All is now sorted
 
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