We don't know this seeing as the OP hasnt confirmed which zyxel router he has.I have the exact same DSL router
I had an outage around this time for exactly the same reason (although for me it was only 24 hours). Don't know enough about it to determine if an outage in another region could affect your service - maybe someone else can?They said there was a break in the fibre optic cable in Castlebar which afftected the 06 (my) area!
Have had waits of half an hour in the past - calls being at peak times but always got a call back....and had no broadband from Friday Oct 27th to Friday Nov.3rd. I rang BT every day during that week. It took on average 45 minutes each time to get through to their "Customer Care". Only once was I given the option of a Callback, which in fairness, I received.
Probably, but it cant be as tough a challenge as getting it out of eircom (trust me, i've tried twice).I expect to have another battle on my hands looking for a week's refund on my bill.
Good customer service in the telecoms sector is hard to find in general. Their billing is their main problem. But of course you shouldnt have to wait more than ten minutes to get through to customer service.Their Customer Service is the worst ever.
the problem was there are 3 extensions to the main phone line. Each phone hanging off the line needed a micro filter which was not in place.
If it's any comfort, their tech support are usually a lot more 'together' than their billing ops/customer service — once you can get through to them! Crazy that you have to queue for 20-25 mins before you can use their 'Queuebuster' facility!I am going to log a call with BT Ireland support but am not expecting much.
Problems with the actual telecoms infrastructure are out of BT's hands (eircom control this) - so if your not satisfied with the length of time it took to get your service back up, its them you should be pointing the finger at.
Can you post the values your modem is reporting for Latency and Signal to Noise? there should be an upload and download rate.
Sconsey
Your absolutely right irishpancake. However, €ircon have frustrated every reseller. There are volumes of evidence to this effect. I have relatives with utv - and when the network has been out, they have been the last ones to get their service back (due to not being with eircom retail), and have been told by eircom wholesale field engineers that its not a good idea to be with another company.However, BT are the Retail providers of the eircom Wholesale BB product you have bought.
Just as in high street stores, you have a legitimate cause for complaint against the retailer. They(BT) must take it up with the wholesaler, in this case eircom.
Your complaint is against the Retail provider, BT, who you have a contract with. They are/should be obliged to chase up their provider and compensate you for your loss of service.
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