Anyone having problems with EsatBt or BTireland as they now call themselves, may be glad to know that on their main webpage their CEO Bill Murphy has kindly posted his email address stating "Thank you for visiting our new website. If you have any comments or feedback, I would be delighted to hear from you so please get in touch on .. email addresss" I won't post his email address here but it's there if you want it. Im sure a comment directly to him will have the right effect on the accounts department.