Househunter
I have found BT Broadband support absolutely excellent - albeit it was 2-3 weeks ago. Their wait time was long and they offered to call you back - which they did. Also, they called as a follow the following week to ensure all was now in order. What a change from Eircom.!!
As a technical note, there are two user names and passwords - one for your account details - vai their web page the other for the mdoem setup. Maybe you are not using the correct oen for the modem setup. Is this any help to you.
As an aside the first modem/router they sent was faulty (i.e. the wireless element did not function). Once identified, they immeidately issued another and called to ensure all was in order. That was late August/early September. Last week, I received an MP3 player as a goodwill gesture/apology for the inconvenience. Roll on BT and so long Eircom - and all this for €45 per month...
Regards
Little Sis