I could also recommend another agent - although I may be a touch hasty at this stage since I havent actually received any rental payments!
However, my agent fully furnished my apartment to a high standard at less .than half the price offered by the developer and cheaper than all other quotes I received (including work by a carpenter for bed and wardrobe to ensure suitability for my bedroom (its quite small))
The apartment was completly furnished and available from 01/09/09 and I had a tenant agree to move in on the 4th, although he did not take occupancy until yesterday! AND....I also received an agreement with a slightly higher rental income than I had been looking for!
I am able to contact my agent by phone at all times, and although e-mail correspondence is not quite as quick it is still a method I use for issues of a less pressing nature.
All in all, great experience considering how long some people seem to wait to fill their apartments and mine isnt even in one of the top districts!