This is the info from the website where the OP purchased, I guess it depends on the time factor of when the OP sent the item back, but would've thought the OP would have received some kind of reply out of courtesy! BTW where has the OP gone on this?!!
Order Cancellations
The UK’s Distance Selling Regulations gives you the right to cancel your order for any item purchased at moonsparkonline and receive a full refund.
Please notify us of your cancellation in writing, quoting your order number. You have up to 7 working days after you item/s are received to inform us at
Customer Care.
Returns/Exchanges
If you are not entirely satisfied with your purchase simply return your item/s to us in their original condition* within 14 days of receipt. We will be happy to issue a full refund (excluding the delivery charge) once we receive your unwanted item/s. You may prefer to exchange your item/s for a different colour or size. Items marked with a + are non returnable for hygiene reasons
A Return document can be found in your parcel, please fill this in with as much detail as possible and include it when you return your goods.
Please note
- You are responsible for the return until it reaches us therefore we recommend that you use a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- It may take up to 7 days for us to process returns, especially during busy periods.
- We will endeavour to refund you as soon as possible and within 30 days of receiving your return.
- If you received a discount on your original order, the amount refunded will reflect the discounted order value.
- This returns policy does not affect your statutory rights
*Note: when trying on items of clothing, please ensure that you are not wearing make-up, perfume or a deodorant which may leave a scent or mark on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any relevant documentation.