BOSI/Certus, information request, why?

R

runner

Registered User
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I have a small (disputed) balance on a Bank Of Scotland loan account.
Over the last 6 months I have received written requests for the following information:
a)Proof of ID ( passport, Driving licence)
b) 2x proof of address (bills).
I havent responded to these requests.

1) Was wondering if this is normal for anyone with a loan account transferred to Certus, or have they lost the original information, or what?
2) What does it actually mean?
3) Am I legally required to supply this (not implied in correspondence)
4) Should I continue to ignore it.

Any informed opinion gratefully received!
 
I think it might have something to do with the fact that BoSI's loan book,which was being managed by Certus,has now been transferred to an Irish co called Vph Ltd (or something like that).
 
Thanks,
Yes, its got to do with that alright.
However, was wondering why the might need the information again?
 
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