BoI says I don't qualify for 1% cash back after 5 years because I did not have a BoI account

We were told it would take up to 45 days, and it took 45 days exactly.
 
I am in the same position as previous posters. I called the bank about my 1% shortly after the 5 year anniversary and was told I would receive within 45 days. Then when the 45 days passed I was told I didn't meet the conditions as I didn't have a current account at the time. I raised a complaint but never got a 5 day letter. I called again and they said that they sent it out and will send it out again. This time they are saying the reason I didn't get the 1% cash back was because the 1% was never included in the Letter of Offer. And they state I was advised that I wouldn't be getting the 1% as I didn't have a current account and I just said fine instead of taking the simple step of opening one. Madness. This seems to be a trick that they are using to catch 100s or 1,000s of people out. Acting in bad faith and reneging on the 1%, I will be switching my mortgage and closing my BOI bank accounts.
 
It was the same with the tracker issue for years .Check your contract and see what is on it . You do have a option of a complaint to the FSPO .
 
I would get very exercised with the bank about this, regardless of what any letter or small print says.

One key observation here is several people have fallen foul of this - not an adhoc oversight by one customer. I always think people who make it beyond Facebook to forums like this are generally people who have their head screwed on, if several people on this thread have encountered the same problem it tells me 1000s of others have too.

Anyone with a brain will open an account if they are aware of it.

The cashback was a major incentive for this product - and yet many customers have made the oversight, this suggests to me that 3rd parties ruling on this matter might find the bank is offside not the customer

The banks transparency and ethics are now in question! It is essential institutions like banks uphold transparency and fairness given the criticality of the contracts they engage in on people's lives.

I would file a complaint. A key reason the bank won't have felt pressure on this will be because people hit the issue at different times.

If that fails I would complain to consumer protection agencies.

If everyone in this situation hit the date for a refund tomorrow the bank would not be able to just ignore this! Try and link up with others in same boat too.
 
I'm sorry but I have trouble understanding this

The Bank offered a product and gave customers details of the terms and conditions. A customer accepts the offer. The customer now complains that they didn't read or didn't understand the terms & conditions. They feel they should be given something that they are not entitled to

How is that the same as the Tracker problem?
 
It's literally mentioned 4 times, with the added sentence about non account holders of:

Non-Bank of Ireland customers or customers drawing down Buy to Let or Equity Release mortgages will continue to be eligible for the existing 2% Cashback offering.
 
Until you put up the terms and conditions it is very difficult to figure out if you made a mistake. So far on this thread it is clear that the bank had different products. With different conditions.
 
Irish Independent August 2016

BoI forced to offer new 3pc cash-back loan deal

Bank of Ireland has been forced to bring in a new, higher cash-back deal for mortgage customers.
www.independent.ie

It is adding a loyalty payment to its original cash lump-sum offer to stop customers moving to another lender inside five years.

This will effectively increase its original cash-back offer from 2pc to 3pc.

Bank of Ireland was the first to offer cash-back for buyers, a move that has seen it hoover up mortgage business.

Its original offer gives mortgage customers 2pc of the value of the mortgage. This means new customers get a €4,000 lump sum on a €200,000 mortgage.

Permanent TSB and EBS later introduced similar deals.


However, Bank of Ireland had a condition attached to its deal allowing it to claw back the cash if the mortgage holder paid off, or switched, the mortgage within five years of draw down.

But the bank has been forced to drop the claw-back threat after this was banned under an EU directive that was introduced this year.

Bank of Ireland has reacted to this by introducing a new cash-back offer with an added loyalty payment after five years.

This is a bid to stop mortgage customers availing of the lump sum payment and then moving to a new lender.

Under the new Cashback Plus deal, Bank of Ireland is offering a 2pc cash lump sum, but adding an extra 1pc cash amount after five years.

The loyalty payment only applies to those who have a current account with the bank.
 
Irish Independent October 2016

The 60-second guide to... getting a mortgage cashback deal

Mortgage cashback deals put a cash lump sum of a few grand back in your pocket, so they can be tempting when you're scrimping and saving to buy your first home. They shouldn't be the only reason you take out a mortgage with a lender, however.
www.independent.ie

Should you be a first-time buyer getting a variable mortgage to borrow about 90pc of the value of your home, BoI is, however, one of the most expensive lenders. You could pay tens of thousands more in mortgage interest with BoI over the lifetime of your mortgage than you would with a cheaper lender - even after taking into account the value of its cashback deal.
 
Very clear here:

Which banks offer cashback on mortgages and are they good value?

With so many banks now offering cashback on their mortgages, it's no surprise that customers, and especially first-time buyers, are being tempted by these often sizeable lump sums of cash. The question to consider before diving in is; do these offers represent the best value over the long term?
www.bonkers.ie

Bank of Ireland has a 3% cashback offer which is available to all first-time buyers, movers and switchers who have a current account with the bank. You’ll receive 2% cashback after drawing down your mortgage from the bank and a further 1% in five years' time.

Figures like this can look extremely appealing, but it’s essential to consider the lifetime cost of the loan before making a decision.

- What that means is that the cashback isn't worth it, the money you 'get back' is actually you overpaying in the first place.

- The OP knew in the first post that they were overpaying. Now that makes no sense to me, that it was wrong from the get go.
 
Hi Lorriekj, just wondering if you got this issue resolved? We are facing a similar issue.
Thanks
 
Holly01 said:
Hi Lorriekj, just wondering if you got this issue resolved? We are facing a similar issue.
Thanks
Click to expand...
This may help

Not sure if it relates to the specific time you had the issue (Ulster Bank had this issue 3 or 4 times) but it should give you something to base the request on as it was not your fault and BOI stated in their press release "no customer be disadvantaged by unintended fees, charges or interest as a direct result of the Ulster Bank delays in processing debits and credits. "

Ulster Bank IT Issue - Bank of Ireland Group Website

Whilst Bank of Ireland's systems and processing times remain unaffected, we are very aware that some of our customers have experienced delays in credit and debit payments outside of our control. We are working closely with customers who contact us, providing access to essential cash where...
www.bankofireland.com
 
Hey All. Thanks for all the information on the above!
I understand the requirement around the current account.

Does anyone know if you get the money regardless if you have changed to a different mortgage provider after the 5 years are up?

Thanks!
 
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