They have since changed the terms and we would be eligible under the new terms.
Try to find your letter of offer, or ask BOI (or maybe your solicitor) for a copy of it. See if the cashback offer (either the 2% or the 1% part) was mentioned in the letter.I'm going to complain anyway as this really should have been mentioned during the application, they use it as part of the sales pitch after all. Obviously we would have opened a current account if we had known it would be worth 4k to Us.
If it makes you happy I suppose. But it's in the terms and conditions, which to be fair, you obviously didn't read. Complain if you want, but don't sign or agree to a financial contract without at least reading the T&C's in future.Thanks for the replies.
I'm going to complain anyway as this really should have been mentioned during the application, they use it as part of the sales pitch after all. Obviously we would have opened a current account if we had known it would be worth 4k to Us.
They have since changed the terms and we would be eligible under the new terms.
But it's in the terms and conditions, which to be fair, you obviously didn't read.
Just make a formal written complaint, and get it investigated fully. Explain the circumstances in the complaint. Your circumstances are different to this thread.I have requested for them to go back and check phone records/ recordings which they replied yes but it may take some time .
If they are going back to check the phone records and recordings, you should put in a Subject Access Request (exercising your rights as a Data Subject under GDPR) for all data they store about you, including any phone call records and recordings. Don't let them dictate the pace.Hi, I am having same issue with BOI. This month we were due our 1% cashback, when I phoned them they told me I was not eligible as I had one late payment, however I told them I remember this because at the time - ulster bank had system problems and delay in payments, I explained I phoned next day looking to pay via debit card and the gentleman told me there was no need as the back they system will automatically collect payment again in 7 days. I asked him would this mess up my payment record or credit rating which he replied no. Now they are refusing to pay us our 1% cashback. I have requested for them to go back and check phone records/ recordings which they replied yes but it may take some time . I am so angry and frustrated and this is due to no fault of mine and looks like an escape for them. I am highly considering switching my mortgage to another bank.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?