Hi
I have a mortgage with BOI and I rang them up to find out how to overpay.
They said to send a letter detailling how much I wanted to overpay by and some other details.
I did this and nothing happened for weeks.
I rang a few times before i was told to send the letter again as i wasn't specific enough.
I told them they told me what to right.
Anyway I write the letter again and this time they mess up my account.
They split it into two accounts and instead of putting 20K into the account I can overpay on, they add 20k on to my mortgage.
More calls for weeks trying to get this corrected.
In the course of these calls they keep asking about "another address".
Turns out they have be sending letter for months to another address that has nothing to do with me.
I received an offer of compensation.
Is it standard practice to accept it? Negotiate?
Thanks
P