I might be losing the house because of incompetent BOI customer service.
I have applied for a mortgage in a branch with underwriting completed early in September. All this time I was mentioning that I will use FHS.
Sep 5th - Property Address and desired rate/term provided via email
Sep 18th - Letter of Offer is not issued due to insufficient savings. Mortgage advisor asking if I want an 4.75x exception or will be availing FHS (which I mentioned before multiple times)
--- two weeks of silence and no responses to emails/calls ---
Oct 1st - response from mortgage advisor that case was escalated
Oct 11th - Letter of Offer is not issued due to insufficient savings. Mortgage advisor asking if I will be using FHS to cover the difference.
At this point I feel like everyone in the world except my mortgage advisor knows that I will be using FHS.
Just wanted to share this because there is nothing else that I can do other than wait while seller is warning me to sign the contracts ASAP.