Received the following yesterday:
"Dear Mrs. ABC
As one of our values customers we are writing to inform you that you are due an annual maintenance on your central heating boiler. Maintenance basicaly ensures the performance of your boiler. This is essential to keep you boiler running well while operating safely and using the minimal amount of fuel.
Please confirm that it is suitable for one of our engineers to call on date: 00/00/08 Time: 3:30pm. If however you wish to make any special arrangements, please contact us before the aforementioned date.
Many thnaks for your continued business."
The correspondence has 2 very prominant Bord Gais logos on top and the logo of another company to the top left. Contact details were below the Bord Gais logos, but we for the other company.
I have a number of problems with this as follows:
1. The person it is addressed to "Mrs ABC" is a previous owner of my house and moved out several years ago. She is since deceased.
2. The house has NEVER been connected to the Gas network and so has never had gas central heating (though some neighbouring houses do).
3. Talks about "annual maintenance" - but this is the first contact from this company since I've lived in the house - so havent done or asked to do "annual maintenance" in last few years.
4. I dont see how they could have a contract with a customer to do ongoing maintenance on a gas boiler than never existed.
5. Putting in a time and date for their engineer to visit without asking?
My impression of the above is that it is aimed at Bord Gais customers and trying to give the impression that the customer is due a maintenance visit from Bord Gais and set a date for the visit. Engineer then turns up, does work (or maybe pretends to do work) and customer gets billed for the maintenance that they did not require.
Anyone else get one of these? I also assume that they must mail shot a lot of random addresses knowing that a high percentage would be Bord Gais customers and would fall for it?
Any views?
"Dear Mrs. ABC
As one of our values customers we are writing to inform you that you are due an annual maintenance on your central heating boiler. Maintenance basicaly ensures the performance of your boiler. This is essential to keep you boiler running well while operating safely and using the minimal amount of fuel.
Please confirm that it is suitable for one of our engineers to call on date: 00/00/08 Time: 3:30pm. If however you wish to make any special arrangements, please contact us before the aforementioned date.
Many thnaks for your continued business."
The correspondence has 2 very prominant Bord Gais logos on top and the logo of another company to the top left. Contact details were below the Bord Gais logos, but we for the other company.
I have a number of problems with this as follows:
1. The person it is addressed to "Mrs ABC" is a previous owner of my house and moved out several years ago. She is since deceased.
2. The house has NEVER been connected to the Gas network and so has never had gas central heating (though some neighbouring houses do).
3. Talks about "annual maintenance" - but this is the first contact from this company since I've lived in the house - so havent done or asked to do "annual maintenance" in last few years.
4. I dont see how they could have a contract with a customer to do ongoing maintenance on a gas boiler than never existed.
5. Putting in a time and date for their engineer to visit without asking?
My impression of the above is that it is aimed at Bord Gais customers and trying to give the impression that the customer is due a maintenance visit from Bord Gais and set a date for the visit. Engineer then turns up, does work (or maybe pretends to do work) and customer gets billed for the maintenance that they did not require.
Anyone else get one of these? I also assume that they must mail shot a lot of random addresses knowing that a high percentage would be Bord Gais customers and would fall for it?
Any views?
