Trust me the circumstances are exactly as stated. A period of three weeks elapsed from the date of the funds transfer to the date of the blocking. Just one thing that I should have mentioned earlier - when she sopke to the branch manager he was very apologetic and said that the block was placed from the banks head office and not the branch. He was to seek further details and get back to my friend but to date he has failed to do this. She asked for a written explaination.Without knowing the full facts, persons etc. and dates of transfers, dates of stopping etc., this seems incredible. There is a short period when a transfer is made for it to be recalled - maybe two days (not 100% certain). From the outset this appears to be a definite case for the Financial Ombudsman, and if it is as you have stated, a large amount of compensation should be sought. Tell your friend to place all contact / confirmations of conversations in writing to build up a case file.
Customers must have ethics and so must Banks.
Criminal Assets Bureau
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?