Billing and payment errors with utility provider!

Hi

I had a DD set up to pay a services bill of a semi state body – but because of numerous errors and mistakes on behalf of the utility in question – money has not been debited from my account.
I seem to be the person chasing for monies to be taken, and I am consistently being told lies about the status! The bill is now over 700 euro....was issued to me in March (should have been December) and I have still not managed to pay!!

Am I liable now?? All effort to sort out this issue has been on part emailing them.....at my wits end....but a friend mentioned I shouldn’t be liable any more!! Any advice??

Thanks!

Mauraf said:

... Am I liable now?? ...

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Of course you are, you used the gas, electricity, oil, water, air, whatever they sell didn't you?

Mauraf said:

... but a friend mentioned I shouldn’t be liable any more!! ...

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Based on what information or insight? I think your friend is talking nonsense.

Agree with previous poster.

You definately have to pay and should have the money put to one side.

There will be a complaints procedure which you can follow with the utility company.

Contact the energy regulator as they can help with advice for this kind of problem.