Our electricity billing was previously split between day and night.
After making some calculations we decided we would be better off with a single 24 hour tariff
Our electrical service is from Airtricity and we called them to do this.
They said we would probably need a new meter and that they would send someone out from ESB to do that and it would be €164.
So the guy came out, looked at the meter and said it didn't need changing - its a new style one that that you press a button on and it gives the combined total and the split between day and night. He was literally there less than 5 minutes and then left.
I thought great, I wont need to pay for a new meter.
But my latest Airtricity bill includes a charge "A9: Meter Exch NS to Comm Gen" for €164 which seems totally excessive for a 5 minute call out.
I really feel like saying then in that case I want some one to come out and fit a new meter wheter its needed or not as I'm paying for it! It seems totally unreasonable.
Airtricity say its ESB's charge and nothing that they can do about it. I dont have an account with ESB so I dont know who or where I would complain to there anyhow
Has anyone any advice on how to contest this? Should I go to the Ombudsman, I'm not sure where to start?