I have used Pixmania a few times and found them great as have many friends who have ordered stuff and had no problem. However I do wonder how easy it would be to solve a problem if I received wrong or faulty goods I hope it's something I don't have to ever worry about.
Your case is based on consideration by a satisfied customer of what might happen in hypothetical circumstances of there being problems with an order? Good luck in the court of public opinion!I rest my case.
Quote:
Originally Posted by jellyshots http://www.askaboutmoney.com/showthread.php?p=195454#post195454
I have used Pixmania a few times and found them great as have many friends who have ordered stuff and had no problem. However I do wonder how easy it would be to solve a problem if I received wrong or faulty goods I hope it's something I don't have to ever worry about.
I rest my case.
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Some advice - learned the hard way:
I bought a Mini iPod over the internet from Amazon .co.uk. Worked fine for a few days then it only held its charge for 2 hours. I returned it to Amazon -at my cost- stating that it was faulty. Several days later my credit card account was credited with the cost of the item. No problem. Amazon are good in this way. I then decided that I would order the same item from Apple direct ( from Cork). It arrived and was faulty straight away. It was a similar problem in that the battery would not hold its charge. I contacted them and went through hell, being referred to technical support in India! I gave up and contacted them again (in Cork), this time I got a very helpful person. Next day a courier arrived at the house and collected the unit. Again, my credit card was reimbursed a week later. Finally I visited Argos and bought a mini iPod again. After a week the screen became corrupted and the unit was getting very hot. Returned it to Argos and got a full refund on the spot. Brilliant service.
A week later, pissed off with Mini iPods, I bought a 30GB proper iPod from Argos. No problems - 10 months later.
Lesson learned? You might pay a bit more in Argos, but they have a great returns policy.
P.S. I have a piece of equipment bought for me from Pixmania. I hope it never goes wrong!
Be careful consumers! Pixmania.com is not an honest, reliable consumer, but many others will get burnt before they eventually get caught.
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