Brendan Burgess
Founder
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Three people have reported to the Irish Times that they have been targeted and the scammers seem to know their names and details of the booking.
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www.irishtimes.com
Booking.com says that it is phishing and that they have not been hacked.
Next up is Grainne. “I received an email from Booking.com to my Gmail account to advise me I had a new message in the Booking.com app. The email looked very like every other email update I have received by hotels as in it included my booking reference plus the details of guests etc,” she writes.
“The message said due to an update with their booking policies I needed to add an additional card to secure my booking. I clicked on the link and it took €314 out of my Revolut account. Before I approved the transaction I asked the booking agent about it and they said it was just a hold and I would get a refund.”
Based on this assurance, she approved the transaction in her Revolut account.
“Within 10 minutes I sent a message to the hotel via the Booking.com app and they came back to say it wasn’t them who sent the message I got. I contacted Revolut immediately and cancelled my card. I then raised a chargeback request [which] was denied as I approved the fraudulent payment,” she says.
‘Email had my booking reference plus details of guests’: Booking.com customers targeted by scam
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Booking.com says that it is phishing and that they have not been hacked.
Next up is Grainne. “I received an email from Booking.com to my Gmail account to advise me I had a new message in the Booking.com app. The email looked very like every other email update I have received by hotels as in it included my booking reference plus the details of guests etc,” she writes.
“The message said due to an update with their booking policies I needed to add an additional card to secure my booking. I clicked on the link and it took €314 out of my Revolut account. Before I approved the transaction I asked the booking agent about it and they said it was just a hold and I would get a refund.”
Based on this assurance, she approved the transaction in her Revolut account.
“Within 10 minutes I sent a message to the hotel via the Booking.com app and they came back to say it wasn’t them who sent the message I got. I contacted Revolut immediately and cancelled my card. I then raised a chargeback request [which] was denied as I approved the fraudulent payment,” she says.
