euroDilbert
Registered User
- Messages
- 308
I recently visited the UK for the first time in a few years.
I paid for a number of transactions using Tap/Debit Card.
When checking my statement later, all the UK (i.e. GBP) transactions had the name of the retailer removed and replaced by a generic code (e.g. C0510GB). Similarly, there were additional transactions for small amounts which turned out to be foreign currrency fees. However, these also had a generic code for them (all are the same - NECLSCHGGBP) with no relationship to any particular transaction.
When I queried with the bank how I was to check these to see if they were correct, they said I could go through them all 1 by 1 on live chat with the bank.
This seems ridiculous to me - they have the retailer name (in fact it does appear for a brief time, but is then replaced by a generic code) - why do they replace it with something generic and essentially meaningless ?
I suppose my bigger question is : are there any standards or code of practice for bank statements ?
Surely the minimum required should be the date, amount, retailer and any currency exchange rate/fees clearly displayed ? Having these anonymised makes no sense to me.
Who can I complain to about this (apart from the bank, of course) ?
I paid for a number of transactions using Tap/Debit Card.
When checking my statement later, all the UK (i.e. GBP) transactions had the name of the retailer removed and replaced by a generic code (e.g. C0510GB). Similarly, there were additional transactions for small amounts which turned out to be foreign currrency fees. However, these also had a generic code for them (all are the same - NECLSCHGGBP) with no relationship to any particular transaction.
When I queried with the bank how I was to check these to see if they were correct, they said I could go through them all 1 by 1 on live chat with the bank.
This seems ridiculous to me - they have the retailer name (in fact it does appear for a brief time, but is then replaced by a generic code) - why do they replace it with something generic and essentially meaningless ?
I suppose my bigger question is : are there any standards or code of practice for bank statements ?
Surely the minimum required should be the date, amount, retailer and any currency exchange rate/fees clearly displayed ? Having these anonymised makes no sense to me.
Who can I complain to about this (apart from the bank, of course) ?