I had a strange phonecall from Halifax last week.... nice girl on the phone asking me about a transaction made in my account a few months ago.... eventually got round to actually saying that there'd been some confusion with my account and they'd put some money into my account by mistake around the time I was closing my account.
I never thought there was a mistake as they had made the previous transaction so complicated that I just presumed they knew what they were doing. I had a child saver account which they would manually empty into an acorn account and when I wanted to close them i had to transfer everything into one account, close the first one and then close the second one after.... big rigmarole.
Now they contact me and only at the end of the phonecall does the girl actually say the words - while laughing - 'God you must think this is an awful strange phonecall to get - somebody at the end of the phone telling you that you owe us money.' That was the first time she actually metioned that I owe them money, which completely shocked me. She said she'd send me out documentation to highlight it - all I got in the post today was a statement which shows 2 payments in - they now say that the person whose money it is has only just noticed and now wants it back...
I presume they're correct now and I have to pay them. My real quesiton here is if I don't have the cash to hand - will they take payment in installments or what should I do?
Bit annoyed about this really, their mistake and now I've a headache because of them!
I never thought there was a mistake as they had made the previous transaction so complicated that I just presumed they knew what they were doing. I had a child saver account which they would manually empty into an acorn account and when I wanted to close them i had to transfer everything into one account, close the first one and then close the second one after.... big rigmarole.
Now they contact me and only at the end of the phonecall does the girl actually say the words - while laughing - 'God you must think this is an awful strange phonecall to get - somebody at the end of the phone telling you that you owe us money.' That was the first time she actually metioned that I owe them money, which completely shocked me. She said she'd send me out documentation to highlight it - all I got in the post today was a statement which shows 2 payments in - they now say that the person whose money it is has only just noticed and now wants it back...
I presume they're correct now and I have to pay them. My real quesiton here is if I don't have the cash to hand - will they take payment in installments or what should I do?
Bit annoyed about this really, their mistake and now I've a headache because of them!