Bank of Ireland Text advising restriction of card use

R

Ronaldo Barbi

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I have been contacted by bxt and phone to advise my debit card has been compromised and to call a given number. I have used my card to withdraw a small amount of cash and to pay for groceries without any problems. Is this a scam or should I contact my bank and lose about an hour of my life for no reason?
 
Ronaldo Barbi said:
to call a given number
Click to expand...
What's the number?
Does it appear on any BOI website?
If not then don't call it.
Call one of their official numbers.

Report Fraud - Bank of Ireland Group Website

Please get in touch with us if you: shared your online login, card or banking details in response to a suspicious call, text or email; believe your card has been lost or stolen (top tip - if you think you might have just misplaced your card, you can temporarily freeze/unfreeze…
www.bankofireland.com www.bankofireland.com
 
Thanks for all your inputs. I Called the official number and spent 10 mins waiting to get through to a human, who decided I needed to be transfered to someone else. Spent another 10 Mins listening to Mozart before hanging up. Card still working as normal.
 
Does BOI allow you to freeze/unfreeze the card on demand via online banking/banking app? My PTSB account allows this. If I was concerned that my card was compromised then I would probably freeze the card and only unfreeze it temporarily when I needed to use it before freezing it again until such time as I was able to talk to the bank and clarify/rectify the situation. If I couldn't do that then I'd probably reduce the balance on the current account associated with the debit card to the bare minimum just in case someone tried to clear the account out. And maybe also cancel the card and request a replacement.
 
If there are no suspicious transactions on your account, it's probably a scam.

Check it online as ClubMan suggested

Brendan
 
This is from BOI website

Need to be sure that a BoI text is genuine? Use our ‘TextChecker’ Service.​

If you get a text that claims to be from us but you are not sure if it’s genuine, here’s how to verify it.

  1. Copy the text you wish to verify.
  2. Paste into a new message.
  3. Add the word CHECK before the text. (In the same text)
  4. Send to 50365.
We will reply to let you know whether it’s genuine.

If you have received a suspicious text claiming to be from Bank of Ireland, please do the following:​

  • Do not respond unless you are entirely satisfied that the text is genuine. If you are not sure, we can check it for you – just send it to 365security@boi.com and we’ll let you know if it was really from us. Remember to include the phone number that the text was sent from, or forward a screenshot of the text if possible.
 
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