I got my Bank of Ireland Mortgage statement in January 2024. It was incorrect. The statement said ‘First Unpaid DD’. This is not correct. I complained. My complaint was upheld, BoI apologised, but would not change the Statement, but instead offered me a letter to say it is Bank of Ireland’s mistake.
I want an accurate Mortgage Statement which I can use when my fixed rate ends and I am looking for the next best rate.
I escalated my complaint to the Financial Ombudsman. I reiterated, my request for an accurate Mortgage Statement. The Ombudsman’s Office has advised me it will take up to two years to get an adjudication.
Question: Do I have a right to an accurate Mortgage Statement?
I want an accurate Mortgage Statement which I can use when my fixed rate ends and I am looking for the next best rate.
I escalated my complaint to the Financial Ombudsman. I reiterated, my request for an accurate Mortgage Statement. The Ombudsman’s Office has advised me it will take up to two years to get an adjudication.
Question: Do I have a right to an accurate Mortgage Statement?
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