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CUSTOMER NOTICE - IT ISSUE UPDATE
08 December 2010
Bank of Ireland confirms that due to a technical issue yesterday we experienced connectivity issues between some customer systems. This resulted in restrictions yesterday for some Laser and ATM users and limited service on our telephone and online banking system. Credit cards were unaffected.
MEDIA STATEMENT
Bank of Ireland confirms that due to a technical issue yesterday we experienced connectivity issues between some customer systems. This resulted in restrictions yesterday for some Laser and ATM users and limited service on our telephone and online banking system. Credit cards were unaffected.
Our technical teams in partnership with our IT partner, HP, engineers from BT and IBM have identified the issue and we can confirm that ATM and Laser functionality is now fully restored. Other affected systems such as our online banking services are currently being brought online as a priority.
We wish to reassure customers that all core processing systems operated normally during the affected period. We can confirm that normal processing of items such as direct debits, standing orders and international payments were unaffected.
Whilst the majority of our cardholders who required cash at an ATM or made purchases using Laser yesterday were accommodated, we wish to apologise to those customers who may have had a transaction declined or received less cash than they required.
We can confirm that a small minority of customers withdrew funds in excess of their available balance which has created an unauthorised overdraft position for them for which they are liable. For customers who became inadvertently overdrawn Bank of Ireland will on this occasion refund any overlimit fees applied in respect of transactions conducted during the affected period and will also allow an interest free period for the amount involved.