Hi
Bear with me..
We pay insurance (Life assurance tied in with mortgage) together with mortgage repayment each month.
Last year we negotiated a new policy, which reduced our payment by approx E10 pm. The bank did not adjust direct debits even though old policy cancelled and new one in place. I wrote a letter to them explaining this and next month no payment was taken. I assumed that this was a "refund" of sorts, one month off which would be equal what we overpaid by for two months.
Next month, no payment taken with mtg repayment.
Following month No payment taken again.
I have contacted the Insurance provider a number of times and as far as they are concerned the policy is still in place and they are getting paid.
Contacted mortgage provider (same as bank ) and as far as they are concerned the policy is still in place.
I have also contacted the Bank to tell them all of the above and they are telling me that the mortgage amount INCLUDES the insurance premium.
According to mtg provider the mtg repayment amount does NOT include the insurance but (as I knew myself) is the mrtgage repayment minus trs only.
The guy at bank tells me he is sure that the amount is correct. I tell him it is not.
My plan is to write a letter but it is all getting silly and confusing....
I want to pay as I know in due course when they see the light I will get a nice little bill when I don't need it.
Hubby reckons someone else is paying it..(bank error).
Such a silly little problem, but am annoyed at the amount of times/phone calls (with two impatient little kids at Mommy on the phone again).
What is the best way to proceed??? Letter or say nothing until they figure out their error and pay in due course.
Thanks in advance for even listening.
Bear with me..
We pay insurance (Life assurance tied in with mortgage) together with mortgage repayment each month.
Last year we negotiated a new policy, which reduced our payment by approx E10 pm. The bank did not adjust direct debits even though old policy cancelled and new one in place. I wrote a letter to them explaining this and next month no payment was taken. I assumed that this was a "refund" of sorts, one month off which would be equal what we overpaid by for two months.
Next month, no payment taken with mtg repayment.
Following month No payment taken again.
I have contacted the Insurance provider a number of times and as far as they are concerned the policy is still in place and they are getting paid.
Contacted mortgage provider (same as bank ) and as far as they are concerned the policy is still in place.
I have also contacted the Bank to tell them all of the above and they are telling me that the mortgage amount INCLUDES the insurance premium.
According to mtg provider the mtg repayment amount does NOT include the insurance but (as I knew myself) is the mrtgage repayment minus trs only.
The guy at bank tells me he is sure that the amount is correct. I tell him it is not.
My plan is to write a letter but it is all getting silly and confusing....
I want to pay as I know in due course when they see the light I will get a nice little bill when I don't need it.
Hubby reckons someone else is paying it..(bank error).
Such a silly little problem, but am annoyed at the amount of times/phone calls (with two impatient little kids at Mommy on the phone again).
What is the best way to proceed??? Letter or say nothing until they figure out their error and pay in due course.
Thanks in advance for even listening.