The matter should be reported. That is a breathtaking breach of client confidentiality and data protection.
So there's now a note to remind staff that they should follow data protection law for this particular account. Well that's a relief.the Bank Mgr also promised to put a note on Mary's account to not disclose any more info.
I'd start with a request under the data protection act for everything the bank has got in it's records relating to Mary, her accounts, and all interactions with the bank. The bank may or may not record the sort of incident which caused the problem, but it's worth a shot. https://www.dataprotection.ie/docs/Accessing-Your-Personal-Information/r/14.htmDoes any one who works in a bank know of the internal dept/section she needs to contact to get the information she needs now.
I dont want to name the bank for obvious reasons but would anyone know what dept/section of a bank 'Mary' could contact to find out what information has been passed back and forth.
......... Has she any evidence of the breach other than her own assurance that he admitted it to her?
Without going to deep here but is this a case of a husband ringing up the bank and inquiring on his wife's behalf ? The manager may well have just assumed no problems between the parties and readily gave out the information thinking it was a case of the wife not being able to contact him that day. Would not be unheard of in a local community I would imagine.
me too nowCompletely dumbstruck by this thread!
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