We voluntary surrendered our home July 2012 by writing to our bank and handing them the keys. We tried and tried to contact them to find out delay but always got put through to call centre 'back up teams' who would just take a message with the promise of a call back. The house has now only just gone on market (October 2013). We had no arrears when we handed back the house but now have 15 months worth and they are marketing the house at a really reduced rate as market has since dropped. Has anyone else any advice or had something similar happen to them.