In November I canceled all my direct debits to make payments when it suits me as my income is not regular and my bank charges high fees when direct debits can't go through. I did that with my mortgage payment as well.
In December the bank made a mess of my account. Taking the mortgage payment of, lodging it back, taking it of again while as I wasn't aware of it I made a laser payment as well.
Last Wednesday the bank called that they lodged it once to much and they are going to debit my account. I said no because I'm not sure what happened and if they are right I would be in financial problems paying my other bills.
They took it off anyway.
My questions is are they allowed to do that without my permission? The woman I spoke to was very aggressive over the phone and no one called back ever since.
Hope someone knows if I have any rights here?