Banks spend vast amounts of money every single year to ensure that their own employees are educated on IT security and especially around phishing scams and the dangers of social media. There is a regulatory requirement that every single bank employee at every single level of the organisation is told how to identify spoof URL's, dangers of opening links, password security and even putting personal information on social media. And they need to do it EVERY SINGLE YEAR. The banks do that not because they think that their employees are too stupid to understand basic security, it is because people get complacent around these things. They click and open things they shouldn't. They don't check internet site addresses properly. They don't check e-mail addresses properly.
So banks and other financial institutions are forced to spend time and money on making sure they have done all they can to ensure that their employees understand the risks. After that and an employee opens an e-mail from a porn site that infects his PC or acts on an instruction from a dodgy e-mail, then they can't say they weren't told. Every single employee is made to sign off that they have done the course and passed a basic test.
Meanwhile banks are closing physical branches and forcing all customers into other banking channels like online and phone banking. There is nothing wrong with this business model but it does introduce increased risk of fraud. The fact of the matter is that some people of all ages are better with technology than others. Banks have customers that have banked with them for 40-50 years and might barely own an old style nokia phone. They have younger customers who are uncomfortable with technology for a number of reasons. It is well established that banks have a duty of care to their customers. Online banking and other channels are great but they have a responsibility to ensure that the people who use them understand the risks and how they need to be used. Just like they would with any investment. Sending out text warnings or email warnings or putting warnings on twitter is useless as they don't reach the people that most need to hear the warnings or help on using the system.
Even BOI have admitted that they have work to do in this regard but people here seem to think it is offensive that a bank would admit that and that all the 'stupid' people should just run off to 'simpler' banking with their savings books and cash lodgements and withdrawals.
If this leads to BOI and the other banks taking a more proactive stance in warning people about these scams and helping them understand the risks, then I certainly don't know why anyone on a so called consumer website would have an issue with it.