newbie2009
Registered User
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- 74
Hi all,
Just looking for some advice for my folks!
My dad is 66 and my mum is 65, both on the state pension. Dad recently showed me a bank statement that they rec'd with 19e worth of charges on it!!
I told him that I dont pay charges etc and that I'd ring their bank and enquire....
Turns out that my parents should have been exempt from any bank charges once my dad turned 60!!! I explained that we never got any notification to this effect. The girl I spoke to rectified the situation straight away. So its sorted now..
But then I asked about a refund for the last six years... to which she replied that because my dad didnt notify them that he had turned 60, he was not entitled to a refund. I said surely you would have his dob on record etc, why should he have to notify you..
long story short, she said no to the refund, but I could write to the manager if I wanted, but not to hold out any hope!!
Any advice? I think I will write to the manager anyway, it cant hurt!!
Thank you
Newbie2009
Just looking for some advice for my folks!
My dad is 66 and my mum is 65, both on the state pension. Dad recently showed me a bank statement that they rec'd with 19e worth of charges on it!!
I told him that I dont pay charges etc and that I'd ring their bank and enquire....
Turns out that my parents should have been exempt from any bank charges once my dad turned 60!!! I explained that we never got any notification to this effect. The girl I spoke to rectified the situation straight away. So its sorted now..
But then I asked about a refund for the last six years... to which she replied that because my dad didnt notify them that he had turned 60, he was not entitled to a refund. I said surely you would have his dob on record etc, why should he have to notify you..
long story short, she said no to the refund, but I could write to the manager if I wanted, but not to hold out any hope!!
Any advice? I think I will write to the manager anyway, it cant hurt!!
Thank you
Newbie2009