Hi all,
On Thursday I wanted to pay a few bills as Thursday is my banking day.
Armed with my stack of lodgment books (I don't like direct debits) I went to BOI ATM and went to take out €350. The ATM told me my transaction could not be processed at the moment and gave me back my card. I put the card back in and tried again as I knew it wasn't a funds issue. This time it said service unavailable.
I said right I'll just go to Halifax and take it out over the counter, so went in to Halifax and it turns out the money was debited from my account but not dispensed, went into BOI and spoke to v helpful girl. I was told I'd have to wait until they balance their ATM. I said ok and paid my stuff anyway.
I got a phone call at 5 pm telling me "you are lucky our ATM balanced"... I said grand, when will I get my money? I was told it would be lodged back into my account.
It should have been back in on Friday, it wasn't, the guy in bank of Ireland is always with someone and never returns my call.
I now have to take a days holidays on Monday to go into branch and hunt him down.
Their ATM messed up then IM LUCKY their ATM balanced out, and then give me the run around, it's not the money, it's the attitude of them that gets me, kept alive by the taxes of the little man then treat them like when it's the banks fault.
On Thursday I wanted to pay a few bills as Thursday is my banking day.
Armed with my stack of lodgment books (I don't like direct debits) I went to BOI ATM and went to take out €350. The ATM told me my transaction could not be processed at the moment and gave me back my card. I put the card back in and tried again as I knew it wasn't a funds issue. This time it said service unavailable.
I said right I'll just go to Halifax and take it out over the counter, so went in to Halifax and it turns out the money was debited from my account but not dispensed, went into BOI and spoke to v helpful girl. I was told I'd have to wait until they balance their ATM. I said ok and paid my stuff anyway.
I got a phone call at 5 pm telling me "you are lucky our ATM balanced"... I said grand, when will I get my money? I was told it would be lodged back into my account.
It should have been back in on Friday, it wasn't, the guy in bank of Ireland is always with someone and never returns my call.
I now have to take a days holidays on Monday to go into branch and hunt him down.
Their ATM messed up then IM LUCKY their ATM balanced out, and then give me the run around, it's not the money, it's the attitude of them that gets me, kept alive by the taxes of the little man then treat them like when it's the banks fault.
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