Not a big issue in the scheme of things but would appreciate any thoughts.
We’ve been with Virgin for broadband and tv for a good few years. Due to where we live, Virgin has always been the only place we can get sufficiently fast broadband so that we can work from home. It’s just been easier from a life admin perspective to have tv with them too. We ring Sky every year to check if the internet offering in our area has improved and they’ve always said no, you’re looking at max 2mb which obviously is no good.
A couple of months ago, I rang Sky again as Virgin contract coming to an end. Sky took our Eircode, and said this time, we could get fibre to the cabinet and speeds of 60-90mb. I had a good chat with the guy and said look, we both work from home, we have two young kids, we need this internet to work and it will be a big upheaval to change from Virgin - are you sure we can get those speeds? His response was along the lines of, I am telling you now, you have my word that you can get fibre to the cabinet, i can see it here based on your eircode, whilst I cannot guarantee you won’t get 50mb instead of 60-90, you will be absolutely fine for what you need. I said okay, let’s do it, and cancelled Virgin (which is due to turn off in a couple of days).
Fast forward to yesterday, the Sky tv guy comes and drills the holes, mounts the dish, sets up the tv, all good. The Sky broadband guy comes, has a nose around, climbs the local telephone pole, and says no, you’re too far away from the exchange, your max speed will be 2mb. I tell him we can’t go ahead with that, he agrees with me, so that’s that.
I need to ring Sky today and have a conversation but I’m quite annoyed. Any suggestions on how to take this forward? I guess it’s just exercise my cooling off period and ask Sky to take everything away and go back to Virgin with my tail between my legs. Really frustrating though.
We’ve been with Virgin for broadband and tv for a good few years. Due to where we live, Virgin has always been the only place we can get sufficiently fast broadband so that we can work from home. It’s just been easier from a life admin perspective to have tv with them too. We ring Sky every year to check if the internet offering in our area has improved and they’ve always said no, you’re looking at max 2mb which obviously is no good.
A couple of months ago, I rang Sky again as Virgin contract coming to an end. Sky took our Eircode, and said this time, we could get fibre to the cabinet and speeds of 60-90mb. I had a good chat with the guy and said look, we both work from home, we have two young kids, we need this internet to work and it will be a big upheaval to change from Virgin - are you sure we can get those speeds? His response was along the lines of, I am telling you now, you have my word that you can get fibre to the cabinet, i can see it here based on your eircode, whilst I cannot guarantee you won’t get 50mb instead of 60-90, you will be absolutely fine for what you need. I said okay, let’s do it, and cancelled Virgin (which is due to turn off in a couple of days).
Fast forward to yesterday, the Sky tv guy comes and drills the holes, mounts the dish, sets up the tv, all good. The Sky broadband guy comes, has a nose around, climbs the local telephone pole, and says no, you’re too far away from the exchange, your max speed will be 2mb. I tell him we can’t go ahead with that, he agrees with me, so that’s that.
I need to ring Sky today and have a conversation but I’m quite annoyed. Any suggestions on how to take this forward? I guess it’s just exercise my cooling off period and ask Sky to take everything away and go back to Virgin with my tail between my legs. Really frustrating though.