Awful experience with certain online computer store's delivery service

[Sn@kebite]

I am waiting on a delivery since 16th May (almost 7 weeks) from a UK based online store and still have not received it. I email them every now and then for updates but am just given the usual rhetoric.

Is it their fault or is it the fault of the delivery company? If I kept ringing them would it have more impact or would I get cold-shouldered on the phone too?

It was claimed that the delivery address was too hard to find so they brought my €200 order back to their warehouse where it's been for over 6 weeks and they just won't get it out again. I even gave them a mobile phone number so I can guide the driver in but they've yet to come out again.

What should I do? I can't begin to describe how browned off I am atm. Worst of all they are well renowned.

Thanks for any help.

 

[ClubMan]

Is it their fault or is it the fault of the delivery company?

How on earth can anybody here tell based on the details posted!?

If I kept ringing them would it have more impact or would I get cold-shouldered on the phone too?

Ditto.

What should I do? I can't begin to describe how browned off I am atm. Worst of all they are well renowned

Check www.consumerconnect.ie and www.ecic.ie for details of your statutory rights regarding order cancellation and if they look in your favour cancel and buy elsewhere.

 

[Sn@kebite]

How on earth can anybody here tell based on the details posted!?

Yeah sorry ClubMan, I was just thinking aloud there really and assumed it may more likely be the delivery service because the order was handed over to them 2 days after order date and has been in their possession ever since.

Check www.consumerconnect.ie and for details of your statutory rights regarding order cancellation and if they look in your favour cancel and buy elsewhere.

Thank you.