Derval H,
Clubman is incorrect here.
Individual Investment Service is where the life company will gradually move your fund from non-guaranteed investments (e.g consensus, active) to guaranteed investments (e.g cash, fixed interest) within a set period of your retirement date.
For example, say that you are 100% in active funds with 10 years to go to your retirement. The life company wil move 10% of your funds each year to a secured fund so that when you have one year left to go to retire, you are fully invested in secure funds.
This is done to prevent you being the victim of any stock market crashes in your last year before retirement and therefore taking a serious hit to your fund value.
Imo, a very worthwhile service.