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Include all the relevant info, impress upon them that you do not wish to deal with that manager again, require that they acknowledge and address your formal complaint within the statutory time limit and indicate that, depending on their response, you will be lodging a complaint with the ombudsman and thereafter referring the matter to your legal advisors, if need be.Complain to them in writing and if you exhaust their complaints process without satisfaction then consider making a complaint to the [broken link removed].
These positions can't both be right; go back to the Gardaí and, if at all possible, get a statement from them confirming the existence of CCTV footage of these withdrawals being made at times/locations X, Y, Z. Whether or not the individuals' faces can be identified may be of secondary importance.they said my card wasnt skimmed and somebody must have got my pin and card !! That is impossible as card was locked in my safe.
they said my card wasnt skimmed and somebody must have got my pin and card !!
If it gets that far then the FSO seem to be very scrupulous and determined in dealing with consumer complaints where necessary. It may take time as I said but if needs must...Thanks Doc.......ill follow the advice to the letter but i am not very hopeful. Let you know how i got on.
GD
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