Hi
Many thanks for your replies,
Legalhawk--my situation similar to yours-- my bank AIB, ATM Ulster(!) in a local supermarket.
AIB were decidedly unconcerned about my plight, sorry to say, and there is a lot of form filling (more delays as they needed to post out for me to sign). (Curiously had a recent problem with another UB ATM, but money not taken frm my a/c.)
The local supermarket person gawked at the machine for a short while and actually walked away, slowly, possibly thinking I wouldn't notice them going, so they were less than useless.
I phoned IFSRA who were BRILLIANT and offered me good advice. Just for info, I left a voicemail after waiting and being disconnected when I finally got thru', and was initially cursing IFSRA, but they duly phoned me back and were really helpful.
They (IFSRA) told me to query the 45 days, how freq. is machine serviced, were there other complaints, outline why 45 days and to offer an 'outlined resolution' ie how I propose they fix the problem...my suggestion was for my bank to put the money in my a/c and when mess is sorted they can be reimbursed....so suggest this is an approach for anyone in same boat.
(Whether it works or not...watch this space). Shoddy service and attitude though, which I am surprised at because good service to date over other issues.
Thanks again
folly