I have an ASUS eeePC Netbook purchased last Christmas. System started to run slow, so I contacted ASUS, they recommended to restore Windows ( Win 7 Starter). The F9 key did not work, ASUS then suggested that I may have a refurbished net book, which I know is not true.
Anyway, not having created a set of recovery discs (no DVD drive on netbook), ASUS Support directed me to ASUS website in UK to order a set. Website did indeed provide recovery discs, but only for UK postal addresses.
ASUS support response was to send me back to the shop where I purchased netbook. They were helpful, but were unable to source recovery discs, for the same reason I experienced. ASUS did supply a complaints address in UK, complaints must be in writing. They did offer to rebuild netbook to XP, which I may take them up on.
I am suffering some sort of mental disconnect when ASUS support desks send their customers back to retailer, when they cannot provide the solution. I just find this contrary to what support departments are supposed to do.
Anyone have a set of recovery discs for ASUS eeePC 101 netbook?
Anyway, not having created a set of recovery discs (no DVD drive on netbook), ASUS Support directed me to ASUS website in UK to order a set. Website did indeed provide recovery discs, but only for UK postal addresses.
ASUS support response was to send me back to the shop where I purchased netbook. They were helpful, but were unable to source recovery discs, for the same reason I experienced. ASUS did supply a complaints address in UK, complaints must be in writing. They did offer to rebuild netbook to XP, which I may take them up on.
I am suffering some sort of mental disconnect when ASUS support desks send their customers back to retailer, when they cannot provide the solution. I just find this contrary to what support departments are supposed to do.
Anyone have a set of recovery discs for ASUS eeePC 101 netbook?