Arnotts Furniture going to penalties: when you cant take delivery.

What a hilarious thread...it sounds to me like Arnotts have a commission structure and it impacts on the salesman's commission if the customer pays with a voucher. I've seen this before - make a complaint about the salesman. As for the couch issue - that's entirely your fault. I've bought from Arnotts myself and never had an issue.

Re: Arnotts Furniture going to penalties

gabbo said:

Now if the couch subsequently doesn't fit through it and actually requires a barn door, then what was the salesman thinking?

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But what were you thinking ? If I have a terraced house where I cant' swing a cat yet buy a couch requiring a barn door for entry then its my own fault if it doesn't fit in the door and my own responsibility to use it as my property once I have paid for it. Or if I order a washing machine from DID, it's not their problem if I don't have running water. They are not a plumbing service and neither can Arnotts be expected to know every idiosyncrasy of your house. They can give your the measurements of the couch and you can then check that against your own. Unless they gave you the wrong measurements then how could they be responsible ? If you took the wrong measurements for your own house then that was unlucky but still your problem and not theirs. A couch is a low tech product. Its not something complicated like a computer where advice about operating systems and hardware compatibility is required. They didn't sell you MAC software to install on your windows operating system. A degree or much specialist knowledge is not necessary to buy or sell a couch.
My view is the same. I would think unless a customer has special needs; is blind or has a disability, then a customer doesnt' need any special help when it comes to buying a piece of furniture. Anyway sorry for your troubles. I dont' want to lecture you. I hope it works out and that neither yourself or Arnotts lose out from this and I hope the salesman doesn't lose his job in this economic climate.

Hi Gabbo,
Not getting much sympathy on this one! I'm with you on this however. Just out of curiosity, what depth is the couch? Personally, I would think, the fact that the couch was in stock, means they are no worse off now, as you have agreed to pay the delivery/return.
I would definately make it known to the General Manager of the store re the gift card issue - most people would have taken sales persons word for it and not double checked and could have binned it.
Good Luck and let us know how it goes.
Peelabee

Re: Arnotts Furniture going to penalties

mercman said:

Sincere apologies for this error. And also to the OP for getting up their goat. You sought advice and I made matters worse. Apologies and I do hope you get sorted.

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Fair dues.

I don't want to stir things up but if gabbo asked the salesman " will this fit through a standard door" and it did not fit even though her door is 36" (wider than standard) surely he had made an error or was not familiar with a standard door measurement.I would think when selling furniture knowing standard door sizes would be essential.
The bit about Jim Langan is really a bit off the mark as when you buy something you assume the retailer is safe but in todays climate who knows who is safe

I was just checking through posts looking for posts about sofas and came across this post tonight and would like to add my tuppence ha'penny worth - I recently bought a Sealy mattress from Arnotts and was very pleased with their delivery - on time and correct mattress in excellent condition. And the great thing was they called again two weeks later wanting to deliver the very same order again!! I was tempted to just take it in and sell it off at a profit - but decency won out and I told them I had already received the order. I find Arnotts a lovely store to deal with, with pleasant staff etc. but have not bought furniture there, only the mattress so far.

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